Contact Us
Get in Touch
We're a small team who genuinely care about every woman who comes to Phase. Whether you have a question about a product, need help with your order, or just want to share your experience — we want to hear from you.
📧 Email Us
We aim to respond within 24 hours on business days (Mon–Fri). We read every message personally.
🕐 Response Times
- Order enquiries — within 24 hours
- Returns & refunds — within 2 business days
- General questions — within 24–48 hours
📦 Where Is My Order?
Orders are dispatched within 1–3 business days. Delivery typically takes 7–20 business days depending on your location. You'll receive a tracking number by email once your order ships.
If your tracking hasn't updated after 10 business days, please email us and we'll chase it for you.
↩️ Returns & Refunds
We have a 30-day return policy. If you're not happy, we'll make it right. Email us with your order number and we'll guide you through the process. See our full Refund Policy for details.
💜 We're Here For You
Perimenopause can feel isolating. We built Phase to be more than a store — it's a community. If you ever just want to share how you're doing or what's helped, we love hearing those messages too.